Resources
FREQUENTLY ASKED QUESTIONS
Everything you need to know about removing scratches from glass is on this page. It is here free of charge, and it is meant to help...however, it is NOT meant to replace experience, practice, and common sense. When working with glass, please use extreme caution and ALWAYS put safety first. Always use eye protection, respiratory protection, gloves, and a long sleeve shirt.
Disclaimer
Working with glass is extremely dangerous and is always done at your own risk. The content on this website is strictly for informative purposes, and in no event will Scratch Doctors be held liable for any special, direct or indirect, incidental or consequential damages, or any damages whatsoever, including and without limitation, to bodily or personal injury, which may arise or result from the use of any of our products.
The products on this website can cause permanent damage to property and person, if not properly used. The entire risk of quality, and the performance of our products, are the sole responsibility of the customer. All product are sold "as-is", and upon purchase, customer assumes all responsibility, and agrees to use extreme caution and practice all safety measures when using any of our products.
Payment options
Scratch Doctors accepts PayPal, and all major credit/debit cards. All our transactions are secured, and we do not receive, collect, or store any personal or payment information.
Returns & Exchanges
We do not accept returns or cancellations once an order has shipped, but we accept exchanges.
If you receive the wrong item, we will exchange the item free of charge. Please contact us within 3 days of delivery, and we will provide you a prepaid label with a tracking number for return. If the item is not returned, or does not arrive in it's original condition, the customer is responsible for any loss in value.
In the event that your order arrives damaged in any way, please email us within 24 hours of delivery to support@glassscratchrepairsupplies.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
We gladly accept exchanges.
We will exchange items that are unused and in it's original condition. Please email us within 3 days of delivery, and we will provide you with a return authorization. Customer is responsible for return shipping costs. If the Item is not returned, or is returned other then in it's original condition, the customer is responsible for any loss in value.
**We highly recommend that all returns be sent using a shipper who provides a tracking number so you can track your shipment. Scratch Doctors is not responsible for packages lost in transit if sent via a non-trackable carrier.
Shipping
Shipping charges for your order will be calculated and displayed at checkout. All orders are processed within 24-48 hours after your order is received (excluding weekends and holidays), and is shipped via UPS or USPS Priority.
Shipping usually takes between 3-7 days (7-21 days for international orders), depending on location and product availability. When your order has shipped you will receive an email notification with your tracking number. Please allow 24 hours for the tracking information to become available.
We offer international shipping for customers located outside the United States. Customer is responsible for any additional fees or customs/import tax that may not be listed. We are not responsible for any delays due to customs.